News

Fivium Ltd, London – 21st March 2017 – We are delighted to announce that the Department for Culture, Media and Sport (DCMS) have selected eCase to manage their case and correspondence management requirements. Procured via the UK Government G-Cloud Framework, eCase will be used by DCMS to meet their Freedom of Information (FOI), Parliamentary Questions (PQ) and Correspondence Management requirements.

Talking about the new customer win, Fivium Director Matthew Fletcher said “We’re super-excited to be onboarding DCMS as a new customer for eCase. We designed eCase to be versatile and feature rich so that we could provide the public sector with a single solution - out-of-the-box - for all their correspondence requirements. I feel that eCase’s selection by DCMS means that we are meeting those needs.”

“And,” he continued, “because we are constantly investing in it, eCase’s flexibility and functionality is getting better all the time. We’re always looking ahead and introducing more time-saving and management features that make eCase easier for all our current and future customers to use. I think the whole eCase team is looking forward to sharing more exciting innovations that will further support our customers in their endeavours throughout the course of this year.”

eCase, Fivium’s UK Public Sector SaaS Case Management product, and Fivium’s comprehensive set of services are available via the Digital Marketplace on the G-Cloud framework.

Find out more about eCase at eCase.co.uk

About Fivium

We're a London-based SME offering our highly successful Case Management product, eCase, as well as fully customised specialist applications, workflow expertise and bespoke IT services to the UK public sector. We're entirely self-financed and we don't have sales people. Our organic growth has come from our friendly and approachable team, which has led to a fantastic track record of improving user experiences.

We believe our products and services have significant benefits for all public sector organisations: Central Government, Local Government, Non-departmental Public Bodies, NHS, Ambulance, Fire and Police services.

We provide an engaging and creative environment for our staff, and support graduate developers entering the workforce with the aim of delivering a superior service to our customers.

In a customer survey conducted by VisionOne Research in 2015, 100% of Fivium Customers rated its service, its support and Service delivery as good or very good (where very good was the highest) and 96% rated Fivium developers as good or very good. In addition, 91% talked positively about Fivium, and 84% rated Fivium as better or significantly better than its competitors.

About eCase

eCase is a comprehensive and intuitive case management system for the UK public sector.

Public sector organisations rely on eCase to help them manage and meet the tight deadlines of a range of cases, correspondence and request types.

Cases handled through eCase include:

eCase helps manage caseloads for individuals and teams, and ensure responses are timely, consistent and quality assured. Case workers have individual logins and workbaskets which they use to manage their caseload.

Case drafters, subject matter experts, managers and reviewers can all collaborate instantly through cloud-based eCase. eCase Manages the process, so you can focus on the response. This means that processing these cases through eCase is faster, cheaper and more secure.

Find out how eCase can help your team and organisation manage cases quicker and better at ecase.co.uk