Process cases transparently, efficiently and securely
eCase is a case management system. Public sector organisations use eCase to process freedom of information (FOI) requests, EIR, SAR, parliamentary questions (PQs), treat officials, ministerial correspondence, enquiries and complaints.
eCase is a Software as a Service (SaaS) and central government departments, councils and public agencies can expect to lower their costs and risks associated with case management.
Handle cases with less time and resources through eCase. Respond to requests for information before they're asked. By identifying key terms and linking similar cases, quickly identify areas of interest and publish information on these topics to reduce number of similar questions.
Reduce the likelihood of follow-up requests by working with others to get the right information and by using eCase's quality control measures.
Central departments have handled cases on eCase since 2010 as it's purpose built for the UK public sector. This gives you confidence that eCase would work for your organisation.
Speaking of quality, case responses are subject to Quality Assurance and benchmarking against previous responses. Users improve their knowledge by watching cases of interest. Managers can watch important cases making sure they're correctly handled.
You should expect higher quality case responses and case handling with eCase.