A prominent public sector organisation was looking for a purpose-built case management system for handling up to 6,000 freedom of information (FOI) requests each year.
Starting with the off-the-shelf product, we workshopped the requirements and business processes. Together we found that eCase met their needs without any configuration necessary.
They had time on their own test system to familiarise with eCase and how they're going to use it.
It was only four weeks from initial workshops to training and go-live. It went live a week ahead of schedule and on budget.
We continue to support them in using eCase and helping to find smarter ways of working.
This is a great example of using eCase with minimal configuration, reducing costs and making it quicker to implement.