What our customers say

We work hard to make sure they get the best service possible. We listen to their ideas to improve the SaaS products they use, and they enjoy personal relationships with our staff.

Our customers were interviewed anonymously by Vision One, an external market research company.

90% think Fivium's prioritisation is good or very good
84% think Fivium is better or significantly better than other companies
91% of our customers talk positively about Fivium
96% of our customers rate our developers as good or very good
92% of our customers thought our communication frequency pre-implementation was good or very good
90% think Fivium's response timeliness is good or very good
91% think Fivium's fault resolution is good or very good
94% of our customers are overall satisfied with Fivium
81% of our customers are satisfied or extremely satisfied with Fivium's go-live transition
96% of our customers rate our project management as good or very good

"What is it that makes you very likely to recommend Fivium to your colleagues?"

Level of service, responsiveness, willingness to make changes at short notice. Quickness of response. Ring them and it's fixed.
Execution, knowledge, when we have had request for upgrades sometimes its more the timeliness. Only thing knowing where you stand in terms of delivery they are very competent and their knowledge.
Knowledge and communication and general partnership.
They deliver on time, on budget and it was a tight budget. They are always easy to work with, communication is good. All over a good experience.
Their ability, their knowledge and just the way we can conduct business without red tape getting in the way. Just very professional and accommodating.
Their efficiency and quality of staff. In particular their ability to develop projects as specified.
We have a good website they have delivered. Changes we request are reviewed and where we have changes we can fit into call off days and be implemented. They are responsive to suggested changes.
I think they have been very engaging, prior to getting the contract they were helpful but not pushy, they were informative, provided us with enough information to base a decision to see if it would suit.
They are very flexible and they understand our business and business requirements. They listen, are responsive, and seem very fair.
What they build works. In government you don't know how difficult that is.
They're responsive and approachable.
Find it really fit for purpose and user friendly. Other government departments come over to look at system in place a few have adopted it since. Support we found is very good when we have needed.
Their service ethos and delivery. If there's any issues they deal with it and they deal with any paper work afterwards.
Well I've worked with them since the inception of the company and I just like their approach, very approachable, very easy to deal with on a face to face level, and they have good understanding of business. The five guys I've known since I was quite young, nice to see the company grow.
I really enjoyed working with them, really responsive and flexible, always made themselves available and very helpful.
Since we have gone on to the contract they have been very approachable and explain everything clearly, they listen to our requirements and stay in regular contact.

We're commited to continuous improvement. If our customers tell us they don't like something, we try and fix it.

#

#

#